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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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Privacy Policy

About our Privacy Policy

NEAL’S Clothing cares a lot about your privacy. We therefore only process data that we need for (the improve of) our service and will treat with care the information we hold about you and your use of our services. We never make your data available for commercial purposes. 

This Privacy Policy applies to the use of the website and the services of NEAL’S Clothing made available on it. This Privacy Policy describes what information about you are collected by us, what this information is used for and with whom and under what conditions it is used. We also explain to you how we can use your data and how we protect your data against misuse and what rights you have with regard to the information you provide. If you have any questions about our Privacy Policy, please contact our privacy contact person, you can You can find the contact details at the end of our Privacy Policy.

We treat your personal data in accordance with the General Data Protection Regulation (GDPR) (the “Relevant Legislation”).

Personal data

We process personal data in order to offer our Website and Services. The term “personal data” means information with which you can be identified as a person. This definition is in accordance with the Relevant Legislation.

Your permission

We may keep your information at different times, such as when you visit our Website, create an account on our Website, use our Services or when you contact us. We are allowed to process your data, because we ask your permission via this privacy policy. In addition, we need your data to perform the agreement between you and us. If you choose not to share your information, we cannot provide our services to you. Furthermore, we will not process your data without your permission, unless we are legally obliged to do so.

Younger than 16 years

If you are under the age of 16, you will need parental or legal guardian permission to use our Website and Services.

Summary of the data we collect

To use our Website and Services we need the following information from you:

  • Username 
  • Password
  • Your name
  • Your e-mail adress
  • Your address details
  • Your hometown (place of residence)
  • Payment details 
  • Your phone number
  • Your IP address

We also collect some information from you that is not personal when you use our Website, such as:

  • The name of the browser you are using
  • The operating system you use
  • The service provider with which you have internet access

E-mail contact

Automatic e-mails are sent to confirm your order for example. Our website uses a third party, called Newsletter, for this. Newsletter collects your name and e-mail address. Newsletter never uses your e-mail address for their own purposes.

We use the services of Vimexx for our regular business e-mail traffic. This party has appropriate technical and organisational measures which have been taken to prevent the misuse, loss and corruption of your and our data as far as possible. Vimexx does not have access to our inbox and we treat all our email traffic confidentially.

Orders

We need your name, e-mail address, address (es) and payment details for your order. We will register, store and process your data for the correct processing of the order. In addition, this information can be used for any subsequent warranty. When processing your order, we provide Mollie and PostNL or DHL with necessary personal information. We will only use your data for the above purposes, or for a purpose that is closely related to this. This way your data will never be used by us in an unexpected way.

Reviews / User input

We collect reviews through the Google platform. If you leave a review you are required to provide your name, place of residence and e-mail address. Google shares this data with us, so that we can link the review to your order. Google publishes your name and residence also on its own website. In some cases, submission may contact you to request to explain your review. In case we invite you to leave a review, we will share your name and e-mail address with Google. They only use this information for the purpose of inviting you to a review. Google has taken appropriate technical and organizational measures to protect your protect personal data. We have given permission to Google to engage third parties for the provision of services. All the above guarantees with regard to the protection of your personal data are also provided by application to those parts of the service for which Seller engages third parties.

Social media

If you use social media features on our site, it is possible that the social media provider will send us information (according to its policy). This may include your name, profile picture, gender, friends lists and other information that you have made available. Don’t you want this? Then change the privacy settings on your social media account.

If you indicate that you like an article, that article will appear on your social media account when you are logged in. When you land on a web page that uses social media plug-ins, your browser sends certain information to the provider of your social media account. We have no control over this data exchange.

Newsletter

NEAL’S Clothing offers newsletters. This way you stay informed of offers, (discount) promotions and other news. Our website uses a third party, called Newsletter, for this. Newsletter collects your name and e-mail address. Newsletter never uses your e-mail address for their own purposes. An unsubscribe option is included with every communication in this way.

Competitions

If you participate in a promotion or contest, we ask the following information from you: no information, only the usual like & share option. This way we can carry out the promotion and announce the prize winner (s). We also measure the response to our advertising campaigns.

Security

We are committed to protecting your personal information from loss, destruction, use, alteration, or distribution of your personal information by unauthorized persons. This means that those who have nothing to do with your data cannot access it. We do this through the following measures:

  • Encryption (encryption) of digital files containing personal data
  • Network connection security with Secure Socket Layer (SSL), or equivalent technology
  • Access to the data is limited to the persons who need the data
  • Employee confidentiality statements and data backups
  • Strong password policy

Storage period

We will not keep your personal data longer than we need it for the purposes we described earlier.

With whom do we share your personal data?

It happens that other parties receive your data from us. We agree with these parties in a processor agreement that they handle your data with care and they only receive the data that is necessary to provide their service. These parties only use your data in accordance with the instructions we give and not for their own purposes. We can pass on your data to WooCommerce, Vimexx, Newsletter, Mollie, Google, PostNL and DHL. They will take care of the storage of the data, the security of the data and the implementation of parts of our services. These parties are “processors” within the meaning of the Relevant Legislation.

Transfer

We will only process your data within the European Union. Outside the European Union, we only process your data if that country offers an adequate level of protection for your data. Without your permission, we will never pass on your data to other countries or to other parties than those mentioned above.

Links

Our Website may contain links to other websites. We are not responsible for the content or privacy protection of these websites. We therefore advise you to always read the privacy policy of the relevant website.

Cookies

A cookie is a small text file that is sent to the browser via the server of a website. The browser then saves the file in your device. Your device will be given a unique number, with which our site will recognize the device again later. We can use cookies to improve your experience on our Website. Cookies also ensure, among other things, that the Website is fast, that you can visit our Website safely and that we can detect errors on our Website. By storing cookies, we also ensure that:

  • your items are kept in the shopping cart
  • you stay logged in and can shop undisturbed
  • you shop safely at NEAL’S Clothing
  • you can read and write reviews
  • the website is fast
  • we can detect errors and inconvenience on the website
  • we can test improvements
  • we can advise you personally based on what you have previously bought and / or viewed
  • you can share products via social media such as Facebook and Google

You can always delete or disable cookies yourself via the browser settings. Cookies are then no longer stored when you visit our Website. But please note: without cookies, our Website may not work as well.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purposes of our services. This means that the purpose of the processing is always directly related to the order you are giving. We do not use your data for (targeted) marketing. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website are processed for the purpose of providing our services to improve further. This information (e.g. web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

Where appropriate, NEAL’S Clothing may be required by law to provide the following information sharing of your data in connection with tax or criminal investigations by the government. In such a case we are obliged to share your data, but we will do so within the limits of the law to oppose it.

Change of the privacy policy

We can adjust this privacy policy. If we significantly change the privacy policy, we will place a notification on our Website together with the new privacy policy. We will notify users registered with us with their email address of any changes. If you are not registered as a user, we recommend that you consult the Website and this statement regularly.

Your rights

The information we collect from you is personal. You therefore have the following rights:

  • You may ask us to inspect your data;
  • You may ask us to correct, limit or delete your data. In case of fraud, default or other unlawful acts, we can keep some of your information in a register or on a black list;
  • You may ask us for a copy of your data. We can also pass this copy on to your request to another party, so that you no longer have to do this yourself;
  • You can object to the processing of your data;
  • You can file a complaint with the Dutch Data Protection Authority if you think that we are unlawfully processing your data;
  • You can always withdraw your permission to process your data. From the moment you withdraw the consent, we may no longer process data from you.

Version: 15 july 2020

Our mission

To inspire people that going out there, taking the risk and going on the adventure can make you happy and let you enjoy life to the fullest.

Take on the World

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